Who we are

This website is operated by The Racker.

Our website address is:
https://theracker.co.uk

If you have any questions regarding this privacy policy you can contact us through the contact details listed on our website.

What personal data we collect and why

Orders and purchases

When you place an order through our website, we collect information necessary to process and deliver your order. This may include:

  • name
  • billing address
  • delivery address
  • email address
  • phone number
  • order details
  • IP address

This information is used to:

  • process and fulfil orders
  • communicate with you about your purchase
  • provide customer support
  • comply with legal and tax obligations

Payment information is processed securely through our payment providers and we do not store full card details on our website.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised string created from your email address (called a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/

Once approved, your profile picture may be publicly visible alongside your comment.

Cookies

Our website uses cookies to improve your browsing experience.

Comment cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These cookies last for one year.

Login cookies

If you log in to the website:

  • a temporary cookie will check if your browser accepts cookies
  • login cookies last for two days
  • screen preference cookies last for one year
  • selecting “Remember Me” keeps you logged in for two weeks

These cookies contain no personal data and are removed when you log out.

Editor cookies

If you edit or publish content, a cookie may be stored containing the post ID of the article edited. This expires after one day.

Embedded content from other websites

Articles on this site may include embedded content such as videos or images.

Embedded content behaves exactly as if you visited the other website directly.

These external websites may:

  • collect data about you
  • use cookies
  • include additional tracking
  • monitor your interaction with embedded content

Who we share your data with

We only share your data when necessary to operate the website and fulfil orders.

This may include:

  • website hosting providers
  • payment providers (e.g. PayPal, Stripe or other payment processors)
  • shipping or postal services
  • spam detection services

We do not sell or rent your personal data.

We may disclose information if required by law or legal authorities.

How long we retain your data

Comments and their metadata may be retained indefinitely so we can automatically recognise follow-up comments.

For registered users (if applicable), personal information stored in user profiles can be viewed, edited or deleted by the user at any time (except usernames). Website administrators can also view and edit this information.

Order information may be retained for legal, accounting, or tax purposes.

What rights you have over your data

Under UK GDPR you have the right to:

  • request access to the personal data we hold about you
  • request correction of inaccurate data
  • request deletion of personal data where legally permitted
  • request restriction of processing
  • object to certain uses of your data

If you have an account or have left comments on this site, you may request an exported file of the personal data we hold about you.

Requests can be made through our website contact details.

Note that we may be required to retain certain information for legal, tax, or security purposes.

Where your data is sent

Visitor comments may be checked through automated spam detection services.

Payment transactions may be processed through third-party payment providers.

How we protect your data

We take reasonable technical and organisational measures to protect your personal data, including:

  • secure website hosting
  • encrypted connections (HTTPS)
  • restricted access to order data
  • secure payment processing

Contact information

If you have any questions regarding this privacy policy or your personal data, you may contact us using the contact information listed on our website.